Privacy Policy

1. Who we are

ScaleLevel.ai is operated by [LEGAL ENTITY NAME] (ABN 58 472 153 238) of 128 Penshurst Street, Willoughby NSW 2068, Australia (“ScaleLevel”, “we”, “us”) — the data controller for personal information handled under this policy. We provide AI-powered revenue and communication systems for businesses. This policy explains what personal information we collect, why we collect it, and how we handle it, and is written to comply with the Australian Privacy Act 1988 (including the Australian Privacy Principles) and, where applicable, the EU and UK General Data Protection Regulation (GDPR).

2. What we collect

Information you give us: name, email address, mobile number, business name, database size, and anything you include in enquiry messages or on calls.

Information generated by our services: the content and metadata of conversations handled by our AI agents on your behalf, appointment and pipeline records, and message delivery data.

Technical information: basic analytics about how our website is used (pages viewed, approximate location, device type).

3. How we use your information

To respond to your enquiry, arrange and confirm calls, build and run the services you request, send transactional messages you have consented to, send marketing messages only if you have separately opted in, improve our services, and meet legal obligations.

We do not sell personal information. Ever.

4. Text message (SMS) communications

If you tick the non-marketing consent box on our contact form, we may send you transactional text messages about your enquiry, demo, appointments and services you have requested (for example scheduling confirmations and reminders).

If you also tick the marketing consent box, we may send occasional marketing and promotional messages such as offers and product updates.

For all messages: frequency varies, message and data rates may apply depending on your carrier. Reply HELP for assistance or STOP to opt out at any time — opt-outs are honoured immediately and permanently. Consent is not a condition of purchase or of receiving our services. Carriers are not liable for delayed or undelivered messages. After opting out you will receive one final confirmation message and nothing further unless you opt back in. You must be 18 or older to use our SMS service. We keep a record of each opt-in (number, date, time and method) for at least 4 years to demonstrate compliance with telecommunications regulations, or until you request deletion, whichever is later.

5. Sharing

We share information only with service providers who help us operate — such as messaging carriers, hosting and CRM infrastructure — under contracts that limit their use of your data, and where required by law. We never share your information with third parties for their own marketing.

6. Client databases

When a business client provides us a contact database to run campaigns, that data remains the client’s property. We process it solely to deliver the agreed services, apply opt-out scrubbing before and during every campaign, and return or delete it on request at the end of the engagement.

7. Cookies & analytics

Our website uses a small number of cookies and similar technologies: strictly necessary cookies for the site to function, and analytics cookies that help us understand how the site is used so we can improve it. Analytics data is aggregated and not used to identify you.

Visitors in the EU/UK are shown a consent banner before any non-essential cookies are set, and can withdraw consent at any time. You can also block or delete cookies in your browser settings; the site will continue to work.

8. International visitors (EU & UK GDPR)

If you are in the European Union or the United Kingdom, we process your personal data under the following lawful bases: consent (e.g. SMS and marketing opt-ins), legitimate interests (responding to enquiries, improving our services), and legal obligation.

In addition to the rights in this policy, you have the right to object to or restrict processing, the right to data portability, and the right to withdraw consent at any time without affecting prior processing.

International transfers: our infrastructure providers (including our CRM and messaging platform) may store data in Australia and the United States. Where data of EU/UK individuals is transferred outside the EEA/UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

Complaints: Australian users may complain to the Office of the Australian Information Commissioner (oaic.gov.au). EU users may contact their local supervisory authority; UK users may contact the Information Commissioner’s Office (ico.org.uk). We would appreciate the chance to resolve any concern directly first: [email protected].

9. Security & retention

We use industry-standard safeguards to protect information in transit and at rest, restrict access to those who need it, and retain personal information only as long as needed for the purposes above or as required by law.

10. Your rights

You may request access to, correction of, or deletion of your personal information, and withdraw any consent, at any time by emailing [email protected]. We respond within a reasonable period (within 30 days for APP and GDPR requests) and comply with applicable privacy laws in the markets where we operate.

11. Changes & contact

We may update this policy from time to time; the “last updated” date above will change when we do. Questions or privacy requests: [email protected], or by post to 128 Penshurst Street, Willoughby NSW 2068, Australia.