Terms & Conditions

1. Agreement

These terms are an agreement between you and [LEGAL ENTITY NAME] (ABN 58 472 153 238) of 128 Penshurst Street, Willoughby NSW 2068, Australia, trading as ScaleLevel.ai. They govern your use of the ScaleLevel.ai website and messaging programs. You must be 18 years or older to use our SMS service. Paid services are governed by the individual services agreement signed with each client; if the two conflict, the services agreement prevails.

2. Our services

ScaleLevel provides AI-powered systems including database reactivation, speed-to-lead response, out-of-hours handling, review management and abandoned-cart recovery. Scope, fees and performance terms are defined per engagement.

3. SMS program terms

By submitting our contact form and ticking the applicable consent boxes, you enrol in the ScaleLevel.ai messaging program:

Non-marketing messages — transactional texts about your enquiry, demo, appointments and requested services.

Marketing messages — sent only if you separately opt in; occasional offers, updates and insights.

Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to cancel at any time. Opt-out is immediate and permanent; you will receive one final confirmation message and nothing further unless you opt back in. Opt-in records are retained for at least 4 years for regulatory compliance. Your SMS consent is specific to ScaleLevel.ai and is never shared with or sold to third parties for their own marketing. Consent is not a condition of purchase or of receiving our services. Supported carriers are not liable for delayed or undelivered messages. Our Privacy Policy explains how your data is handled.

4. Performance-based engagements

Where fees are tied to results, the qualifying event (for example a “shown appointment”) is defined in writing before launch. Estimates, calculators and illustrative figures on this site are not guarantees; outcomes depend on list quality, offer and market conditions.

5. Client responsibilities

Clients warrant that any contact database supplied was collected lawfully, that they have the right to contact those individuals, and that information given to us is accurate. We apply consent and opt-out handling to every campaign, and may pause any campaign that we reasonably believe breaches applicable law.

6. Intellectual property

We retain ownership of our systems, software, prompts and processes. Clients retain ownership of their data, brand assets and customer relationships.

7. Acceptable use

You agree not to use this website or any communication channel we operate to send unsolicited messages, engage in fraudulent or unlawful activity, impersonate any person or entity, scrape or reverse-engineer our systems, or breach any applicable law — including telecommunications, anti-spam and data protection legislation in your jurisdiction.

8. Disclaimer

The website and its materials are provided on an “as is” basis. To the extent permitted by law, we make no warranties about the accuracy or completeness of website content, and estimates or calculators are illustrative only.

Consumer law: nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded — including under the Australian Consumer Law and, for consumers in the EU or UK, the mandatory consumer protections of your country of residence.

9. Liability

To the maximum extent permitted by law, our aggregate liability for any claim relating to the website or messaging program is limited to the amounts paid to us in the three months preceding the claim. Nothing in these terms excludes liability that cannot be excluded by law.

10. Termination & changes

You can stop messages at any time by replying STOP. We may update these terms; continued use of the site or program after changes constitutes acceptance. Questions: [email protected].

11. Governing law

These terms are governed by the laws of New South Wales, Australia, and disputes are subject to the non-exclusive jurisdiction of the courts of New South Wales — except that if you deal with us as a consumer in the EU or UK, you retain the benefit of any mandatory laws and courts of your country of residence.

12. Contact

[LEGAL ENTITY NAME] trading as ScaleLevel.ai
ABN 58 472 153 238
128 Penshurst Street, Willoughby NSW 2068, Australia
Email: [email protected]
Phone: +61 [INSERT NUMBER]
Website: https://scalelevel.ai